EDUCATION

University of Michigan School of Information, Ann Arbor, MI
Master of Science in Information, 2006
Concentration: Human Computer Interaction


Relevant Coursework:
Design of Complex Websites: Design, implementation, and evaluation of a website linked to a MySQL database using online forms, JavaScript, and PHP scripts.
Use of Information: Assessed a non-profit museum for its impact on visitors and the community by conducting interviews, surveys, and observations with recommendations presented in a formal report.
Evaluation of Systems and Services: Evaluation of a product using flow mapping, user profiles, and usability testing methods.
Information Seeking Behavior: A critical examination of the concepts, theories, and models of human information behavior in Library Information Science, Information Retrieval, and Human-Computer Interaction.
Entrepreneurship in the Information Industry: Exploration of establishing a start-up business, including a comprehensive business plan.
Information Resources and Services: Acquisition of the skills and exposure to resources necessary in library information practice, including print resources, databases, and websites.
Information in Organizations: Theoretical and practical examination of knowledge management in organizations with an in depth critique of the Internet Public Library.

University of Michigan, Ann Arbor, Michigan
Bachelor of Arts in Asian Studies and History, 1995
Dean’s List

EXPERIENCE


Enlighten, Ann Arbor, MI
Information Architect
November 2006-present
-Assess client's current site and provide recommendations for improvement.
-Create unique user interfaces in Microsoft Visio to improve site functionality and usability.
-Produce detailed functional specification documents for design and engineering.
-Provide information architecture best practices in team and client meetings.

University of Michigan Library's Usability Working Group, Ann Arbor, MI
Usability Working Group Intern
September 2006-December 2006
-Conducted usability testing of the University of Michigan Library websites, specifically the functionality of SFX.
-Created mock-ups, surveys, and scripts to gather feedback and recommendations for website improvements.
-Used Camtasia software to capture user responses during testing for later analysis.
-Reported to seven mentors and provided leadership to junior team member.

Pfizer, Ann Arbor, MI
Research Informatics Business Analyst Intern
May 2006-August 2006
-Identified and organized metadata regarding retired computer applications to create a comprehensive high-level reference tool for business owners to manage historical data.
-Created high-level documentation for each computer application currently hosted at the Ann Arbor location.
-Leveraged information resources associated with a secondary project to complete deliverables for the primary project.

University of Michigan School of Information (SI), Ann Arbor, MI
Career Services Student Assistant
January 2006-December 2006
-Advise graduate students in peer-to-peer environment regarding resumes and internship opportunities.
-Coordinate special events and programming for students during their internship/job search process.

Comcast, Southfield, MI
Content Management Intern
June 2005-December 2005
-Conducted user monitoring with interviews and field observations to assess user performance when utilizing the intranet.
-Participated in several rounds of interviews for two full-time analysts on the Performance Improvement Team.
-Facilitated usability tests and focus groups to assess the proposed design of the new intranet interface.
-Documented processes to establish areas of improvement for the Performance Improvement Team.

Addison Wesley Higher Education, SE MI, NW OH
Addison Wesley/Benjamin Cummings Sales Representative
1999-2005
-Increased territory sales to over $2 million annually.
-Surpassed 2003 sales goal with a 30% increase over the previous year’s sales.
-Achieved a Top 10 performance in 2001 after surpassing sales goal by 25%.
-Performed competitive analysis for all tier one products including texts, websites, and course management systems.
-Conducted extensive user-based interviews to evaluate professor and student needs in order to promote products effectively.
-Facilitated focus groups to uncover market needs for new product launches.
-Played key role in signing a General Chemistry author team to Benjamin Cummings in 2002 that will generate all new revenue for Addison Wesley Higher Education beginning 2005.
-Provided key customer service that includes training on the use of Addison Wesley Higher Education texts and technology both on an individual basis and for the department as needed.
-Created an annual business plan for the territory that maps out the strategies to achieve sales target.
-Mentored new representatives in the Great Lake district as part of the New Hire Initiative.
-Participated in the First Edition Task Force, focusing on educating representatives on first edition texts and selling in new markets.
-Input and maintain a database that is reflective of every school, department, professor, and course for which there is an opportunity or future opportunity for a product.
-Surpassed custom publishing sales goals 4 years consecutively.

John Wiley & Sons, Inc., Ann Arbor, MI
Publisher’s Representative
1996-1999
-Exceeded sales goals for Fiscal Year 1997 and 1998.
-Performed competitive analysis for all tier one products including texts, websites, and course management systems.
-Conducted extensive user-based interviews to evaluate professor and student needs in order to promote products effectively.
-Increased the shared revenue of a major college account to over $1 million net through collaborative teamwork in 1998.
-Initiated Intermediate Representative Training to further the professional growth of sales representatives in the field after their first year.
-Signed two new products through competitive signings.
-Technology consultant for the district; provided support on product technology and internal systems.

SKILLS

Usability Methods: competitive evaluation, focus groups, usability testing, visual analysis
Programming Languages: Beginner, HTML, CSS, PHP, SQL, JavaScript
Communication Skills: Over 12 years of client-facing interaction
Applications: MS Office, MS Visio, Adobe Illustrator